Role Responsibility Client Relationship Management Taking instruction to undertake admin tasks relating to client relationship management Responsible for ensuring current knowledge of client specific protocols and processes, and building these into current practices Administrative File opening and closing – matters are set up on the relevant document/case management system.
Undertake file closing/archiving procedures ensuring compliant at all times Make room, hotel and travel bookings as requested, organising hand deliveries and courier requests, and other adhoc requests Printing/copying/scanning of documents flowing to Office Services for support with high volume jobs, as appropriate Sending large electronic documents via OneDrive Submitting documents for signature by clients via DocuSign Collating disclosure documents Assisting with new client set up and ensuring all relevant documents have been obtained Produce and circulate MI reports Liaise with Counsel's chambers re Counsel availability and enter dates in calendar Create bundles using PDF Docs/Bundle Docs Communication Liaising with fellow team members on workloads and ensure deadlines are consistently met Liaising with and taking direction from your Secretary Team Leader, secretaries and lawyers Financial Assisting with billing as required Assisting with expenses as required Processing Responsible for managing priorities and workloads to ensure deadlines are met.
Liaising with STL where challenges arise Ensuring compliance with firm wide/department policies and procedures Responsible for checking post and/or emails and dealing with as appropriate ensuring all client related correspondence is appropriately filed in firm's document management systems Customer Service Attending team meetings and taking minutes Liaising with lawyers and Secretary Team Leader to take instruction and liaise on work requirements Consistently and appropriately update service users on progress where appropriate The Ideal Candidate Relevant office-based administration experience essential (legal background preferred) An aptitude for administration management and processes, with experience of working with document management/case management systems Intermediate knowledge of Microsoft Office An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times Good organisational skills and ability to manage own time effectively within a fast-paced environment Conscientious, taking personal responsibility for own work and accountability for its delivery and quality Positive can-do attitude with the ability to adapt to change Excellent attention to detail Customer/client service focused Proactive, professional and flexible approach to work Keen to develop over a period of time with a willingness and ability to learn Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges