Job summary An exciting opportunity has arisen for an individual to join the Secure Care Forensic Community Administrative Team within Secure Care Services.
This is a dual role that involves working alongside a small team of administrators providing admin support to the Forensic Community (FCS), whilst also providing a comprehensive service to the Forensic Outpatient Department, which operates 8am - 4pm, Monday - Friday.
The role will also include some working into the Criminal Justice Liaison Diversion (CJLD) team and the CNTW & NPS Offender PD Consultation & Community Intervention Service.
The post holders will provide a proactive, comprehensive administrative service and must have proven experience of working in similar work environment.
Key administrative skills: Secretarial experience working within a team.
Experience in a customer / patientand service user focused environment Excellent communication and interpersonal Skills - Reception duties A good understanding of the RIO system (not essential as training given to those who have not worked on this system before) A good knowledge of Microsoft word/office packages and typing qualifications Good verbal and written communication skills - dealing with patient queries Main duties of the job Duties include: Minute taking at clinical meetings Care Co-ordination Reviews, clinical team meetings Working from a shared central inbox Typing letters, compiling reports and completing referral forms Diary management including room allocations Reception and relational/environmental security duties supporting staff, patients and visitors Issuing and maintaining security equipment Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the hospital.
This is in line with Local Operational Procedures (LOP).
Monitoring entry and exit to the building visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.
Checking equipment is operating as required , radios, blick alarms etc.
Coordinating the testing of radio frequency & function for the Site Response Completing security checklists with estates, facilities staff and external contractors equipment or tool count Escorting and chaperoning visitors & contractors Supporting with "lock down" in line with Trust Policy and Local Operational Procedures.
This may include monitoring flow through the building, managing access and egress of the response team, first responders or the emergency services Working with the Forensic Community Service Team Manager to ensure qualities and standards are met within the Forensic Out-Patient Department About us We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future.
In return we can offer a dynamic working environment in which to build a career.
Job description Job responsibilities The post holder will be expected to be: Self-directed, motivated and be able to contribute positively within a team Well organised and structured Demonstrate flexibility in the role The role will be a varied, with no two days the same and we require someone who is able to use own their initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.
The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.
Please find attached job description for full details.
Advertising date : 12th November 2024 Closing date : 26th November 2024 We welcome your application.
Previous applicants need not apply.
Person Specification Education and Qualification Essential Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) Audio Typing qualification or demonstrable equivalent experience General level of education to O-Level/ GCSE or equivalent Desirable NVQ Level 2 in Customer Care (or equivalent) Knowledge and Experience Essential Knowledge of NHS Policies and Procedures Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems RiO Good working knowledge of office procedures Previous secretarial/clerical experience Ability to uphold confidentiality at all times Able to prioritise and plan own workload Experience in processing CPA, Mental Health Act and Safeguarding documentation Desirable Diary Management Experience using stock ordering systems and petty cash systems Experience of working with medical records filing systems Skills and Competencies Essential Excellent communication and interpersonal skills, both verbal and written Minute-taking skills Good organisational and planning skills Desirable Shorthand skills Role/Team specific requirements Essential Flexible attitude to cope with fluctuating workloads Work collaboratively as part of the admin and wider team Personal Characteristics Essential Discrete in handling confidential and sensitive information Additional Requirements Essential Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed