Job summary An exciting opportunity has arisen to become a key support the Southend Wheelchair Services within a small team as Admin Coordinator.
This is a high profile and front line position, liaising with general public, services users, GP's, Hospital and Community staff and requires excellent professional and communication skills.
We are looking for an individual with a positive and compassionate approach to supporting patient care.
The successful candidate will spearhead the patient journey from end to end in a professional, efficient, friendly and polite manner.
You must be able to build effective relationships with external service providers alongside patients and colleagues alike.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual with a passion for ensuring patient care is at the heart of all they do.
Main duties of the job To provide the first line of contact into the service, this can be from service users and a wide range of Health Professionals.
To coordinate a small team within their admin function that supports the services delivery.
Prioritising and interpreting service user requirements with knowledge of the processes and equipment and escalating where appropriate in a highly professional, strictly confidential and timely manner.
To lead on the e-procurement process ensuring effective and accurate record keeping of stock ordered and goods in, alongside processing all orders in line with budgetary restraints.
To process referrals from triage to provision - identifying the appropriate equipment to be issued to the to have sufficient knowledge and understanding of wheelchairs and associated equipment in order to be able to establish a problem and where possible acting on own knowledge and skills to identify a solution or appropriate action.
To oversee all aspects of the clinic calendar ensuring efficiency and appropriate times are allocated for priority, urgent work requirements.
High level of IT skills required - accurate typing skills with a degree of speed required: Use spreadsheets for various reporting, create databases and take minutes when required.
Use appropriate software packages, and to provide letters and other documentation, ensuring they are kept up to date.
Ensure a daily backup is taken of the wheelchair database.
About us EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower.
In return, EPUT can offer you a range of benefits and development including; Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer The Trust supports and actively encourages flexible working for all employees.
We offer many options and you are encouraged to ask the recruiting manager what is possible for this role.
If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment Join our Staff bank What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings.
Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Job description Job responsibilities For a comprehensive breakdown of potential duties and requirements please refer to the attached Job Description and Person Specification.
Person Specification Essential Essential Experience working with admin NHS service S1 experience IT literacy essential Desirable Good telephone manner with diplomacy Team Management Experience Desirable Essential Experience working with admin NHS service Desirable Business Administration qualification/experience