Account Manager

Are you looking for an exciting new role in a fast growing and cutting edge Facilities Management business that values a direct workforce like no other?We are looking for graduates from from the following disciplines or similar: Quantity SurveyingBuilding SurveyingConstruction ManagementFacilities Management MAIN TASKS: Primary Objectives: Operate Health, Safety and Environmental policies and procedures within guidelines Increase the quality of service delivery to drive up turnover and margin Ensure adequate resources are allocated to the client Liaise with the Reactive, Compliance and Projects teams to ensure the service required by the client is delivered Establish and understand the client's key drivers Shape our service proposition to match these drivers Take complete ownership of client accounts Continually innovate the service anticipating future client needs Broaden the diversity of the service offered Ensure a consistently high standard of service delivery across all departments Deal with any client problems quickly and effectively Identify key decision makers within the organisation Supporting priorities: Take personal ownership of client issues Ensure all client targets are met Always be available for the client Measure and challenge business performance Measure real client satisfaction Ensure regular meetings are held with the client Identify, manage and communicate any commercial risks to the Directors at the earliest opportunity.
PERFORMANCE MEASURES Client retention and satisfaction Resolution of client complaints within the hour Performance against sales projection Client satisfaction scores Exceeding clients' KPI's Portal statistics Work in Progress within company standards Estimates to be turned around as agreed with client Turnover and profit growth of the account