Job Description2nd Line Support required in Birmingham.
My client is an award-winning IT consultancy that delivers ambitious transformational projects for large-scale enterprise organisations.
Their priority is to develop close and enduring partnerships with clients by consistently delivering high quality systems and services.
They work with the UK's leading companies to build visionary digital products and the majority of their clients have remained with them over many years and continue to provide personal recommendations.
The successful candidate will interrogate into a small friendly team who provides the internal IT function, and will assist in providing day to day support to 50 employees / contractors who will be working either in the office or remotely.
Position Overview – 2nd Line Support Responding to clients ticketsMonitor, manage and prioritise ticketsTaking ownership of problems / issues Identifying the root / cause of problemProviding immediate and long term fixesUpdating the helpdesk system with the relevant details promptly Assist in the management of Office 365 and other software systems used by the companyAssist in On-boarding / Off boarding of new starters including preparation of devicesAssist with the day to day management of backups Position Requirements – 2nd Line Support 2-3 years of working in an IT environmentSuitable qualifications for the roleExposure managing Office 365 and Anti Virus SolutionsProven experience in problem-solving with Windows and Linux devicesExperience with virtual machines, ideally VMWareKnowledge of Windows Domains and the management of Active Directory Position Remuneration – 2nd Line Support Monday to Friday / 37.5 hrs a weekSalary £24,000 – £32,000 (DOE)No regular "out of hours" work is expected, but may require overtime on infrequent occasions (paid)25 days holiday including bank holidaysModern office including a pool tablePension scheme2 minute walk from Birmingham New Street Station