2Nd Line Support Engineer

Job Description2nd Line Support Engineer required.
Our client is a solutions based company that focuses on delivering the correct technical solution for the client that integrates into their business and future operations.
They provide IT services to over 180 hotels across the UK.
Not only do they provide IT Support – they also specialise in CCTV, Wi-Fi, Phone systems and many more.
They are now looking for an experienced 2nd Line support engineer to join their head office based in Basingstoke.
The successful candidate will need experience in general IT desktop-based support and a full UK driving license.
Position Overview Installing and Implementing IT solutions and services Providing proactive & reactive IT assistance, sometimes remotely and other times at the hotel themselvesWriting up internal & customer documentation as requiredLiaising with customers and suppliers, escalating issues as appropriateLogging and resolving IT issues within the SLAUndertake on-site visits to customers in the South and London areasOut of hours IT Support cover – for critical issues (on call rota) Position Requirements Full UK Driving LicenseExperience using Active DirectoryKnowledge in Windows Operating Systems2/3 years in a similar roleExperience in vSphere, ESXi, Office 365 networking/LAN, Mitel, 3CX Hotel PMS & POS Systems – Not essentialExcellent communication skills Flexible Position Remuneration Monday to Friday 9:00am – 18:00pm hour lunchOffice based unless needed to visit one of their customersSalary £22,000 – 32,000 DOE28 days holiday including bank holidaysPension SchemeBeing part of a positive, rewarding & enjoyable environment Career progression