2Nd/3Rd Line It Engineer

Job Opportunity: 2nd/3rd line IT EngineerLocation: BirminghamSalary: £35,000Are you a skilled IT professional passionate about delivering outstanding technical support?
Join our dynamic team as a Service Desk Analyst/Engineer, where you'll play a critical role in providing 2nd and 3rd line support for IT and Communications.
Be part of a service-oriented team, troubleshoot technical issues, and contribute to maintaining a seamless IT experience for on-site and remote users.Key Responsibilities:Provide expert 2nd and 3rd line support for technical issues, both on-site and remote.Troubleshoot and resolve networking tasks, escalating issues when necessary.Configure and deploy hardware/software, maintain systems, and support printers/scanners.Manage Active Directory and Exchange user accounts, file security, and backups.Work on implementation projects for new technologies and assist in end-user training.What We're Looking For:ITIL v3-4 Foundation and experience in an ITIL-based environment.Strong knowledge of Windows Servers, Microsoft Office 365, Active Directory, and VMware.Hands-on experience with TCP/IP networking, VPNs, firewalls, and cloud environments like Azure.Excellent problem-solving skills and a logical approach to fault resolution.A proven ability to manage workload effectively, prioritize tasks, and work independently.Team player with a professional, customer-focused approach.Ready to elevate your IT career?
Apply now and be part of a team that values customer service and technical excellence!