1St/2Nd Line It Engineer

Job Title: 1st/2nd Line IT EngineerLocation: Manchester City CentreSalary: Up to £30,000 DOEOur client, an internal company within the technology sector, is expanding their team to meet increasing business demands.
They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator.
Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits.Key ResponsibilitiesProvide 1st and 2nd Line IT Support for an internal user base of 300+Log, triage, and resolve incoming support tickets via email, phone, and remote desktopAssist with software support and installationBuild and configure devices for usersManage user accounts, including access and permissionsEnsure the smooth operation of all IT equipment and infrastructure Technical RequirementsExperience with Active Directory / Group PoliciesProficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint)Strong Windows 10/11 support skillsFamiliarity with Sentinel One AV, Mimecast, and Acronis backupsKnowledge of VOIP services Benefits26 days of annual leave plus bank holidaysAccess to Perk Box vouchersPrivate pension and healthcare benefitsCycle to work schemeOngoing professional development opportunities This role is ideal for a tech enthusiast who is passionate about IT and eager to share fresh ideas.
If you're looking for a dynamic position where you can make a difference, please apply for immediate consideration!
Keywords: IT Support Engineer, IT Technician, 1st/2nd Line, IT Support Analyst, 1st Line, Service Desk Analyst, 2nd Line